The customer clicks their region and immediately knows whom to call
Instead of a static map and a separate employee list, one tool that leads from location straight to contact.
Situation
The company has several sales representatives responsible for different regions and postcode ranges.
Problem
Customers could not tell which representative served their location, where to find the details or whom to contact about a specific matter. A static map and separate employee list required manual comparison of regions, postcodes and contacts.
What I built
- From the existing sales-region structure, I built an interactive map: postcode-based regions, assigned representatives, hover information, a contact card on click, and phone and email available from the map.
What changed
- Finding the right contact is faster, fewer enquiries reach the wrong people and contact details are easier to access.
Result
The customer selects a region on the map and immediately gets the details of the person responsible for it.
Status
Company implementation, in use.